Chief Workshop Manager at Build A Bear

At Build-A-Bear, the Chief Workshop Manager is responsible for the flawless execution of the store experience for both guests and associates. A leader who fully embraces our core values and standards while inspiring others is essential. 

REQUIRED QUALIFICATIONS: 
•    2-4 years of store management experience with a proven, successful history in a customer-centric business, preferably in specialty retail 
•    Basic understanding of POS, payroll, metric performance reports, HR systems and Microsoft Outlook 

WORKING ENVIRONMENT: 
•    Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day 
•    Ability to work a typical retail schedule including days, evenings, weekends, and bank holiday.

RESPONSIBILITIES: 
•    Serve as a role model leader, embodying the values and standards of the organization
•    Network, hire, and train a high-performing store team
•    Accountable for the overall success of the store, including achieving financial goals, maintaining operational efficiency, and delivering outstanding guest experiences
•    Responsible for the development and growth of their store team
•    Ensure the store maintains a visually appealing and engaging environment
•    Responsible for overseeing all aspects of store operations, including inventory management, scheduling, and compliance with company policies and procedures
•    Develop and execute strategies to increase sales, control expenses, and achieve financial targets
•    Conduct performance reviews and performance improvement plans, resolve performance issues promptly according to Build-A-Bear established guidelines
•    Provide leadership support to ensure that all team members understand and adhere to the organization's service standards

BEHAVIORAL TRAITS FOR SUCCESS: 
•    Motivated to build high performing people and teams
•    Thrives in creating a fun and interactive experience for employees and guests
•    Enjoys meeting and interacting with new people 
•    Ability to connect with diverse employees to inspire results
•    Exercises good judgment in ambiguous situations 
•    Displays strong initiative and self-direction
•    Unites teams to deliver strong results 
•    Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure
•    Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups
•    Maintains a positive outlook when encountered by challenging circumstances 

YOUR PERFORMANCE WILL BE MEASURED ON: Your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:
•    Consistent execution of operational standards  
•    Ability to foster team collaboration, communication, and performance
•    Decision-making, judgment, and execution 
•    Consistently meet financial objectives
•    Ability to inspire their team to deliver exceptional customer service and uphold operational excellence
•    Ability to address situational, factual, and interpersonal issues 
•    Stakeholder feedback